Fall 2012

August 27, 2012 Comments off

The fall semester is under way! 

From a help desk perspective, this is probably one of the best starts to a semester that we’ve ever had. With a more stable wireless network, changes to the wired network, and enhancements to learning technologies, any issues we have received through the help desk have been minor. As always, we appreciate feedback on help desk tickets so we can continue to focus on continuous improvement!

We’ve got a full project slate this semester with things that will help everyone at Shorter. We’ll be simplifying the number of passwords folks have to remember, looking toward upgrading our learning management system, updating some classrooms, and we continue to work on a redesign of SCHOLAR to make it more user-friendly. Those are just a few of the many projects planned! We’re excited to continue acting on the feedback we receive directly, through help desk ticket surveys, and through our annual survey. 

Best of luck to our new students this fall! We will continue to periodically provide information about new offerings and changes on this website. 

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Annual Survey

April 9, 2012 Comments off

We’ve recently launched the annual survey to students and employees of the University. This survey is important to our efforts to continuously improve what we offer to everyone, so your feedback is not only invited, but also it is extremely valuable to us! Based on last year’s survey, we made changes to computer labs, wireless, e-mail, and support. 

Check your e-mail for the link to the survey – we’ll be sending out reminders over the next couple of weeks as well. 

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Where has the semester gone?

February 27, 2012 Comments off

Time sure moves quickly on the hill. We’re already at the midpoint of the semester and we have a lot of things going on!

  • Both CAPP and Traditional Moodle are processed automatically for add/drops now. That means you shouldn’t see courses you drop and shortly after you add a new one, it’ll show up!
  • We’ve changed the password reset process a bit so that it is easier to follow. As you log-in to SCHOLAR, you’ll notice a link next to the username and password boxes that will help you reset your password or, if you’re new, activate your account.
  • Folks in Gwinnett and in Rome will soon have the benefit of an after-hours IT support person on-site from 3 – 9pm to assist with evening classes. We’re hiring for those positions now!
  • We’re just about to begin moving servers and critical components to a new data center that will be far more weather proof. So, should sever weather hit the area again, you’ll still be able to check the website and our folks will have an easier time working.
  • Don’t feel like calling, e-mailing, or logging-in to the help desk? Fear not, we’re about to add the ability to chat with a help desk agent. This will provide an additional way for you to obtain support  in real time.

We’ve got a lot of projects in the works and we’re about to wrap up others. If you have questions, comments, or suggestions, reach out to us – we’re always happy to hear what our students, staff, faculty, and friends have to say!

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CAPP Moodle

November 3, 2011 Comments off

For CAPP Students:

As part of our efforts to continuously improve the services we provide to our students, we have decided to switch Moodle hosting providers and to change how support is provided. Additional information will be forthcoming, but we wanted to share this good news with you as far in advance as we could!

What will change?
Moodle will still be Moodle. Any layout changes or functionality changes will be communicated and we will work to provide training documentation. We currently anticipate changes being minimal and our goal is that there will be no changes. In terms of support, we’ve had a Moodle help desk and a regular help desk. These two operations will merge so that all support needs will go through one point of contact. We hope that this will alleviate any support issues and will allow us to better serve you by focusing resources.

Why are you doing this?
We strive to continuously improve how we provide services to students. Your experience is important to us and we hope that this transition will allow us to better focus and continue supporting you as you advance at Shorter University.

What do I need to do?
You do not need to do anything at this point in time. We will send out additional notices should any action be required and to communicate more specifics. The goal is for this transition to be as seamless to you as possible.

When will this happen?
We’ll communicate a more specific date in the next few business days, but we anticipate the transition happening no later than the middle of the month. During the transition, your courses may be unavailable at times, but we will attempt to communicate outages in advance. Should your courses be unavailable, please know that we are working hard to get everything just right for you.

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In the pipeline – October 2011

October 21, 2011 Comments off

Its amazing that the semester is just over the halfway point already! We’ve had a busy couple of months since classes started and I’m happy to share some of the things that are coming soon!

1) New wireless network that will allow you to connect devices by setting up WPA/WPA2 authentication. Whats that mean? It means you won’t have to log-in at that pesky log-in page every time! In fact, the only time you’ll have to log-in again is if you change your password!

2) Mobile site! We’re working on a mobile version of SCHOLAR so you can access information on the go. The first version is running and we’re testing it. Look for a launch in December or January.

3) New help desk look, feel, and functionality! Didn’t we just launch a new one? Well, we did launch a new help desk platform this semester, but after working with the software, we decided that we wanted something better and feedback from our users supported this. So, we went back out and started searching for a help desk software platform that met our newly revised list of wants and needs. We’re happy to be able to continuously improve the experience based on feedback from the Shorter community. This should happen by the end of the year.

Those are just a few things that will impact our students. In terms of other infrastructure improvements, we’re working on the employee email server, cleaning up SCHOLAR, cleaning up network shared drives, and refreshing some older PCs. There is a lot happening!

If you have any questions, comments, or concerns, feel free to stop by IT to chat with us, log a help desk ticket, or come to IT and ask for Ryan. I’m always happy to listen and see how we can improve your experience!

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Settling in for Fall 2011/New Team Member

September 6, 2011 Comments off

As we settle in for the fall semester, OIT isn’t resting. We’re planning some faculty/staff e-mail system upgrades, continuing our planning and implementation of disaster recovery and business continuity processes, adding/moving some technology in classrooms, collecting feedback on the new wireless and help desk systems, getting new printers for the CAPP campuses, planning upgrades to SCHOLAR, and planning for the live integration of Moodle so that rosters/registrations are updated in real-time. There is a lot happening!

Suffice it to say, it takes quality people to make all of this happen and I’m happy to introduce the newest member of our team, Torey Bradley. Mr. Bradley is the new Assistant Director of IT. In this role, he will be helping to manage these projects closely while also lending his database management talents to help us support SCHOLAR.

As always, your feedback helps us to improve. If you use the help desk, please take a moment to fill out the survey when your ticket/request is closed out. Likewise, you can always stop by and chat with me or e-mail me with your questions, concerns, or praise.

Best wishes on a wonderful semester!

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Welcome back for Fall 2011!

August 17, 2011 Comments off

Summer has been a busy time here at Shorter! From the IT perspective, we’ve been involved in the new Science Annex, moving many, many offices, upgrading the wireless network, relocating the main computer lab, relocating the help desk and IT staff offices, migrating CAPP and Traditional students both to new instances of Moodle, and getting our help desk set up to serve you 24 hours a day! We’re excited to have everyone back to see what we’ve been doing.

The big things:

1) New wireless across the University. Signal is now available in all on-campus living and learning spaces. This was done in response to feedback provided by students in the survey taken during the Spring.
2) 24 hour help desk services. You can call x7400 on-campus or 1-855-HAWKS-HD, e-mail helpdesk@shorter.edu, login at http://helpdesk.shorter.edu, and we’ll soon have a web chat option up and running.
3) Moodle has been modified so CAPP and Traditional infrastructure is more robust. See links on SCHOLAR.
4) The new computer lab is in the basement of the Livingston Library as are OIT offices. The lab has all new computers and multiple printers. This was done as a result of the feedback provided by students in the survey taken during the Spring.

Let us know how we’re doing!

We look forward your feedback so we can continuously improve IT services at Shorter!

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